Here at Element Wheels, our mission is to provide you with the best products and the best customer service in the industry. If product issues arise, our goal is to make the return or exchange as easy as possible, and this begins with having clear and conspicuous cancellation and return policy.
As long as the product has not been installed, you can return it to us within 30 days of delivery. This includes, but is not limited to, unmounted wheels and tires, suspension, and any other parts that are not custom made to your vehicle. The product MUST be in BRAND NEW RESELLABLE CONDITION and MUST be in ORIGINAL MANUFACTURERS PACKAGING.
For returns, you must first call and get an authorization from us, so that we can document the reason for its return. If you do not get this authorization, we will not know why the wheels have been returned, and many times we will not know who it is returning the wheels.
For cancellations, you must first call and verify that the order is not in production if your wheels are custom drilled or shipped. If the product is recieved by us for mounting and balancing, restocking fees and shipping fees may incur. Restocking fees are determined by the wheel, tire, or suspension brand.
Some manufacturers do not charge a restocking fee. Some can charge restocking fees of 25% to 50%. You will be responsible for the return shipping if delivered, and the initial shipping charges incurred are non refundable.
Clearance items are non-refundable and do not come with a warranty as many times the product is being discontinued, and will no longer be available. Overstock items are unable to be cancelled, returned, exchanged, and come with no warranty. Wheels that are custom built or semi-custom built are not returnable and cannot be exchanged as they are built specifically for your vehicle. Any product that has been altered, modified, or customized for the customer or by the customer is sold as is, and cannot be returned or refunded for any reason.
