Privacy Policy
Element Wheels (“we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our website elementwheels.com (“Site”).
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: such as your name, email address, phone number, billing and shipping address, and payment information.
- Order Information: product selections, purchase history, and customer service interactions.
- Device Information: IP address, browser type, operating system, referring URL, and browsing behavior on our Site.
- Communications: if you contact us directly, we may receive additional information such as the contents of your message and any attachments.
2. How We Use Your Information
We use the information we collect for purposes such as:
- Fulfilling and managing orders
- Processing payments and refunds
- Communicating with you about your purchase or inquiries
- Improving our website, products, and customer service
- Personalizing your experience and displaying relevant advertising
- Complying with legal obligations
3. Sharing of Information
We do not sell your personal information. However, we may share your information with trusted third parties in the following cases:
- Service Providers and Vendors: including payment processors, shipping partners, marketing providers, analytics platforms, and fraud detection services.
- Legal Requirements: when required to do so by law or in response to valid requests by public authorities.
- Business Transfers: in the event of a merger, acquisition, or asset sale.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, understand user behavior, and deliver relevant advertising.
Cookies may be used for:
- Essential site functionality
- Analytics (e.g., Google Analytics)
- Marketing and remarketing campaigns (e.g., Google Ads, Meta Pixel)
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate your activity on our Site with other personal information they or others have about you — such as your email or home address. We (or service providers acting on our behalf) may then send marketing communications to those email or home addresses based on this combined data.
If you prefer not to receive this type of advertising, you may opt out by visiting https://app.retention.com/optout.
You can also adjust your browser settings to refuse cookies, or visit industry-standard opt-out tools such as optout.networkadvertising.org or youradchoices.com.
We may update our cookie practices over time and will strive to provide notice of major changes.
5. SMS & Email Marketing
If you opt in to receive text or email communications, we may send you marketing messages and order updates. Message and data rates may apply. You may opt out at any time by following the unsubscribe instructions in our messages.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order fulfillment, recordkeeping, and compliance with legal or tax requirements.
We do not currently have a fixed data retention schedule, but we aim to delete or anonymize information when it is no longer required.
7. Your Rights and Choices
Depending on your location, you may have rights regarding your personal data, including:
- Access to the data we hold about you
- Correction of inaccurate information
- Deletion of your information
- Objection to certain uses of your data
To make a request, please contact us at [email protected]. We will respond as required by applicable law.
8. Children’s Privacy
Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We encourage you to review this page periodically. Your continued use of our Site constitutes your acceptance of any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:
Element Wheels
7201 W Oakland St
Chandler, AZ 85226
Email: [email protected]
Phone: 1-800-242-9883