As long as the product has not been installed, you can return it to us within 14 days of delivery. This includes, but is not limited to, unmounted wheels and tires, suspension, and any other parts that are not custom made to your vehicle. The product MUST be in BRAND NEW RESELLABLE CONDITION and MUST be in ORIGINAL MANUFACTURERS PACKAGING. For returns, you must first call and get an authorization from us, so that we can document the reason for its return. If you do not get this authorization, we will not know why the items are being returned, and many times we will not know who it is returning them.
For cancellations, you must first call and verify that the order is not in production if your wheels are custom drilled or shipped. If the product has been received by us for mounting and balancing, restocking fees and shipping fees will be applied. Restocking fees are determined by the wheel, tire, or suspension brand. Some manufacturers do not charge a restocking fee. Some can charge up to a 25% restocking fee. You will be responsible for the return shipping if delivered, and the initial shipping charges incurred are non refundable. Clearance items are non-refundable and do not come with a warranty as many times the product is being discontinued, and will no longer be available. Wheels that are custom built or semi-custom built are not returnable and cannot be exchanged for any reason as they are built specifically for your vehicle. If your wheels are in production and are custom made to your vehicle, they are not able to be cancelled. Any product that has been altered, modified, or customized for the customer or by the customer is sold as is, and cannot be returned or refunded for any reason.